Delivery

The Lab Coat Company offers the following shipping methods:

  • FREE DELIVERY to anywhere in Australia.  Orders will be dispatched within 2 - 3 business days and usually delivered within 7-10 days from date of dispatch.
  • EXPRESS POST DELIVERY within Australia.  Orders placed prior to 6.00am will be dispatched same day, orders placed after this time will be dispatched next business day.  Your parcel should arrive within 2 - 4 business days from the dispatch date.  
  • NEW ZEALAND POSTAGE.  Postage to New Zealand will take approximately 10-15 business days to arrive and may require customs clearance and duties paid depending on New Zealand Customs Laws.
NOTE:  If you have requested your item to be screen printed or embroidered then please allow an additional 7 business days for embroidery and 14 business days for screen printing.

Once dispatched, you will receive an email from Australia Post (except for New Zealand postage) so that you can track your order using the consignment details in the email.

Unless we make other arrangements with you, our product is delivered directly to the address that you nominate.

Whilst every effort is undertaken to deliver goods within this timeframe, all dates specified are estimates only. Unfortunately, we are unable to guarantee time of delivery. 

It is the responsibility of the customer to inform The Lab Coat Company if an order does not arrive within the specified timeframe. All efforts will then be made by The Lab Coat Company to track the item, and ensure its delivery to the intended recipient. Please note if an item has been lost in transit, replacement items may be dispatched at The Lab Coat Company's discretion. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

The Lab Coat Company will not accept liability for any loss or damage arising from items lost, stolen or damaged after the item has left The Lab Coat Company premises. It is up to you to arrange your own insurance.

It is your obligation to ensure the correct delivery address details are entered at the time of ordering. If an item does not arrive due to incorrect address details, The Lab Coat Company does not accept liability.